Find answers to common questions about our products and services
Our equipment is crafted from premium materials designed for durability and performance. Most of our strength equipment uses commercial-grade steel with protective coatings. Our grip surfaces feature high-density rubber or textured polymers for optimal traction. All materials are tested to withstand heavy use in both commercial and home gym environments.
Yes! Our Elite and Pro series products are specifically designed for commercial use. They meet or exceed industry standards for durability and safety. Many of our products are already installed in professional training facilities, CrossFit boxes, and commercial gyms worldwide. Each product listing specifies whether it's rated for commercial use.
Yes, we offer professional assembly services for most of our larger equipment items. During checkout, you can add assembly to your order for a flat fee. Our certified technicians will deliver, assemble, and test your equipment to ensure it's ready for use. This service is currently available in most major metropolitan areas.
Shipping times vary based on your location and the items ordered:
Expedited shipping options are available at checkout. You'll receive tracking information via email once your order ships.
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination. During checkout, you can enter your address to see available shipping options and costs. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the recipient.
Yes, our standard delivery for large items includes curbside drop-off. For an additional fee, we offer room-of-choice delivery and installation services. These options can be selected during the checkout process. Our delivery team will contact you to schedule a convenient delivery window.
We offer a 30-day return policy for most items in their original condition and packaging. If you're not satisfied with your purchase, you can initiate a return through your account or by contacting our customer service team. Please note that return shipping costs may apply, and some items like custom orders or special deals may have different return terms.
To initiate a return or exchange:
Once we receive and inspect the returned item, we'll process your refund or exchange within 5-7 business days.
Our warranty coverage varies by product line:
Warranty covers manufacturing defects and normal wear and tear. It does not cover damage from misuse, improper installation, or unauthorized modifications.
To make a warranty claim, please contact our customer service team with:
Our team will review your claim and, if approved, arrange for repair or replacement of the defective parts. In some cases, we may request that the item be returned for inspection.
Once your order ships, you'll receive an email with tracking information. You can also track your order by:
For large items, our delivery team will also contact you directly to schedule a delivery window.
Orders can be modified or cancelled within 2 hours of placement. After this window, the order enters our fulfillment process and changes may not be possible. To request a change or cancellation, contact our customer service team immediately with your order number. If your order has already shipped, you'll need to follow our standard return process once you receive the items.
Yes, we offer financing through our partner providers for purchases over $500. During checkout, you can select the financing option and complete a quick application. Approved customers can choose from various payment plans with competitive interest rates. Financing is available to qualifying customers in most regions.
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