Please read these terms and conditions carefully before using our website and services.
This Refund Policy outlines the conditions under which Nexus offers refunds for products purchased through our website.
To be eligible for a refund, items must be returned within 30 days of purchase, unused, in original condition, and in original packaging with all tags and labels intact.
The following items are not eligible for refunds:
To initiate a refund, please contact our support team with your order number and reason for return. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5–7 business days and credited back to your original payment method.
Original shipping charges are non-refundable. You are responsible for return shipping costs unless the return is due to a defect or an error on our part.
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue so we can arrange a replacement or refund.
We only replace items if they are defective or damaged. If you need an exchange, please contact our support team.
Orders can be canceled within 24 hours of purchase provided they have not yet been shipped.
Nexus reserves the right to update or modify this Refund Policy at any time. Changes will be effective once posted on this page.
This Refund Policy was last updated on January 1, 2025.