Find answers to common questions about shopping, shipping, returns, and more at Nexus.
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To place an order, simply browse our products, select the items you wish to purchase, choose your size and color if applicable, and add them to your cart. Once you're ready, proceed to checkout, enter your shipping and payment information, and confirm your order. You'll receive an email confirmation shortly after.
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Nexus Gift Cards. All transactions are secured with SSL encryption to protect your personal information.
Orders can be modified or cancelled within 2 hours of placement. After this window, the order enters our fulfillment process and cannot be changed. To request a modification or cancellation, please contact our customer service team immediately at support@nexus.com with your order number.
Payment declines can occur for various reasons including insufficient funds, incorrect billing information, or security blocks by your bank. Please verify that all payment details are correct and that your billing address matches what's on file with your bank. If issues persist, contact your bank or try an alternative payment method.
We offer several shipping options:
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. You can check if we ship to your country during the checkout process.
Once your order ships, you'll receive an email with tracking information. You can also track your order by logging into your Nexus account and viewing your order history. If you checked out as a guest, you can track your order using the order number and email address provided during checkout.
If your package appears to be lost or arrives damaged, please contact our customer service team within 48 hours of delivery (or expected delivery date for lost packages). We'll work with our shipping partners to resolve the issue and ensure you receive your items or a refund.
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. Final sale items cannot be returned. To initiate a return, please visit our returns portal or contact customer service.
To make a return:
Refunds are typically processed within 5-7 business days after we receive your returned items. The refund will be issued to your original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.
Yes, you can exchange items for a different size or color within 30 days of delivery. The easiest way to make an exchange is to return the original item for a refund and place a new order for the desired item. This ensures you get the item you want as quickly as possible.
We provide detailed size charts for all apparel items, which can be found on the product page under the "Size Guide" tab. We also include specific measurements for each size to help you make the best choice. If you're between sizes, we recommend sizing up for a more comfortable fit.
Care instructions vary by product and material. You can find specific care guidelines on the product page and on the tag inside each item. As a general rule, we recommend following the care instructions carefully to maintain the quality and longevity of your products.
Yes, we're committed to ethical production practices. We partner with factories that meet strict labor standards and environmental criteria. Over 70% of our products are made from sustainable, recycled, or responsibly sourced materials. You can learn more about our sustainability initiatives on our website.
To create an account, click on the "Sign In" link at the top of our website and select "Create Account." You'll need to provide your email address and create a password. With an account, you can track orders, save shipping addresses, manage your wishlist, and access exclusive member benefits.
Nexus Elite membership offers exclusive benefits including:
To reset your password, click on "Sign In" and then select "Forgot Password?" Enter the email address associated with your account, and we'll send you an email with instructions to reset your password. If you don't receive the email within a few minutes, check your spam folder.
Our customer service team is here to help you with any inquiries or concerns.